Acler Innoxhill Maxi Dress

We have a 14-day return policy, meaning you have 14 days from receipt to request a return. You can request a return here.

Sale Items - Final Sale:
All sale items are final sale and cannot be returned or exchanged for any reason. This includes:

• Seasonal sale items (Holiday Sale, End of Season Sale, etc.)
• Special promotion items (Flash Sales, Limited Time Offers, etc.)
• Items purchased with discount codes

IMPORTANT EXCEPTION - New Customer & Welcome Discounts:
Items purchased using NEW CUSTOMER or WELCOME discount codes ARE eligible for return. These promotional codes are excluded from our final sale policy and follow our standard return guidelines below. Free shipping only discount codes are also excluded from this policy.

Return Fee:
A $9.99 return processing fee will be deducted from all approved refunds.

Example: If you return an item originally priced at $100, you will receive a refund of $90.01 ($100 - $9.99 return fee = $90.01).

How Refunds Work:

• Refunds are issued to your original payment method
• The $9.99 return fee is automatically deducted from your refund amount
• You will receive the item price minus the $9.99 fee

Refunds typically process within 5-7 business days after we receive your return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.