Returns & Exchanges
14 Day Returns
We hope you love your purchase, but if something isn't quite right, please review our return guidelines below.
- We have a 14-day return policy, which means you have 14 days to request a return after receiving your item. You can request a return here.
- All approved returns are eligible for store credit only. This includes orders placed through the SHOP app.
- Items discounted 40% or more are final sale and not eligible for return, exchange, or store credit.
- Shipping fees are non-refundable, unless your order was not shipped due to an out-of-stock item or the item was lost in transit.
- Return fee: Returns are not free. A $9.99 return processing fee will be deducted from all approved refunds.
You can always contact us for any return questions at info@sierradeene.com, or visit our return policy page here for more information.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping
Fast shipping
Free shipping on all orders over $100.
All orders are processed within 1 to 3 business days once you receive the order confirmation email. You will receive another notification when your order has shipped.
We try our hardest to ship your order as soon as possible. Orders placed over the weekend will ship on Monday.
Order tracking
Once your order ships, you'll receive a confirmation email with tracking information. Most orders are processed within 1-2 business days.
Track your order anytime by logging into your account or using the tracking link in your shipping confirmation email.
Please note that during peak seasons, slight delays may occur. If you have any questions about your order status, our customer service team is here to help.
Get in touch
Get in Touch: Have questions? We're here to help.
Size & Fit: Need guidance on sizing or fit? We're happy to provide detailed measurements and styling recommendations.
Shipping & Delivery: Questions about shipping times, tracking, or delivery options? We'll keep you informed every step of the way.
Returns & Exchanges: Need to make a return or exchange? We'll walk you through the process.
Product Details: Want to know more about fabric, care instructions, or styling suggestions? Just ask.
General Inquiries: Have something else on your mind? We'd love to hear from you.
Contact us at: info@sierradeene.com
Response time: Within 24 hours (please allow up to 48 hours during peak seasons)
Timeless Design
CAPSULE WARDROBES
Curate the perfect capsule wardrobe—one that’s versatile, timeless, and completely personalized to your style. Our collections offer carefully selected staples that mix-and-match with ease, ensuring you always have go-to pieces that simplify your day without sacrificing style.
Vacation Ready
Resort Wear
Featuring lightweight, breezy designs that are both elegant and comfortable, our Resort Wear collection is bound to bring elegance to your getaway. With versatile designs perfect for year-round escapes, enjoy every moment in style.